Terms and Conditions

i. Unless otherwise stated the Deposit amount equals 1-night stay.

ii. The Deposit is to be paid in EUR.

iii. Cancellations

  1. More than 14 days before arrival date- Full refund (less 5% – see below).
  2. Less than 14 days before arrival date- Mana will provide a refund if the room can be re-rented for the entire booking period.

iv. Refunds will incur a 5% charge (PayPal fee) on the refunded amount. Refunds will only be processed via PayPal by the Mana accounts department every 2 weeks.

v. Cancellations and refunds must be requested via manalombok@gmail.com.

vi. The booking is only for the number of people specified in the booking summary. This includes adults and children. Extra guests are not allowed without prior approval from Mana management. To request additional guests at a later date please email manalombok@gmail.com.

vii. Check-in is from 3pm until 10.30pm. Security can greet late arrivals after 10.30 pm.

viii. Check out is from 7 am until 12 pm.

ix. Reception is closed from 10.30 pm until 7 am.

x. No smoking in rooms.

xi. No pets allowed.

xii. Under 15 years old not allowed in the dorm.

xiii. Mana is not responsible in the case of damage or loss of personal or rented items.